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Local Rewards Cardholder FAQ's​
Buying Local Rewards gift cards

You can purchase Local Rewards gift cards online here during the launch period of August – October 2020. Local Rewards cards will be available through local outlets to be announced soon.

No. Currently, you can only buy Local Rewards gift cards from participating retailers. Alternatively, you can purchase them online visit here.

Local Rewards gift cards can be purchased, starting from $50, in $25 denominations online up to $1,000.

Each card is subject to a $3 activation fee.

Free same day delivery is available within Surry Hills, Darlinghurst and Potts Point.

You can also collect your card in person from our Surry Hills office.

For other areas within Australia, postage and handling of $9.95 for registered post and $19.95 for courier. 

At Local Rewards, we accept Mastercard, Visa and American Express. All payments are protected by SSL (Secure Sockets Layer) and Secure Data Encryption. All credit card payments are processed in real-time for your security and immediate peace of mind. Credit card fees may apply.

Please ensure to double check your order prior to submitting it. Exchanges or refunds will not be issued for change of mind or duplication of an order. Please refer to the full terms and conditions ​​​​​​​for further information.

Yes, Local Rewards gift cards have a 3-year validity from the date of activation. The expiry date can be found on the card or you can check the expiry date online by visiting check card balance. Once expired, your card is void and cannot be used.

Using your Local Rewards gift card

Your Local Rewards Card can be used just like any eftpos card. Insert or slide and use the PIN. 

Local Rewards Cards are a load once, use many concept, this means that the value which is loaded onto the card cannot be added to and the card can be spent all at one time or a little at a time. Far more convenient than paper vouchers, which once they are used, must be fully spent or another voucher written to cover the balance.

Local Rewards is a ‘Closed Loop’ eftpos card system which means you can use your card at any Local Rewards participating business. Check the Business Directory for the latest list.

Only participating business partners are able to accept your Local Rewards Card. If it does not appear on the website as participating you will need to select another business that is participating to be able to redeem

Your Local rewards card can be used at any participating business listed on the website subject to the individual business terms and conditions. Your card must be present and used via the merchants eftpos terminal.

All discounts and offers are subject to the terms and conditions of each individual business and the terms of use available at the website. 

Balance and validity

You can check the balance, review purchase history and check card details at any time via the balance check page at the website.

Local Rewards gift cards have a 3-year validity from the date of activation. The expiry date can be found on the card or you can check the expiry date online by visiting check card balance. Once expired, your card is void and cannot be used.

Lost or stolen cards

The replacement of a lost or stolen card is at the discretion of the program operator and only under certain circumstances.

A fee is charged to cover the cost of the eftpos Card replacement & administration required to replace the card.