Cardholder FAQ’s

Local Rewards Cardholder FAQ’s​

Buying Local Rewards gift cards

Where can I buy Local Rewards gift cards?

You can purchase Local Rewards gift cards online here during the launch period of August – October 2020. Local Rewards cards will be available through local outlets to be announced soon.

Can I buy Local Rewards gift cards over the phone?

No. Currently, you can only buy Local Rewards gift cards from participating retailers. Alternatively, you can purchase them online visit here.

How much does it cost?

Local Rewards gift cards can be purchased, starting from $50, in $25 denominations online up to $1,000.

Each card is subject to a $3 activation fee.

Free same day delivery is available within Surry Hills, Darlinghurst and Potts Point.

You can also collect your card in person from our Surry Hills office.

For other areas within Australia, postage and handling of $9.95 for registered post and $19.95 for courier. 

What kind of payment methods do you accept?

At Local Rewards, we accept Mastercard, Visa and American Express. All payments are protected by SSL (Secure Sockets Layer) and Secure Data Encryption. All credit card payments are processed in real-time for your security and immediate peace of mind. Credit card fees may apply.

Can I return my Local Rewards gift card for a refund?

Please ensure to double check your order prior to submitting it. Exchanges or refunds will not be issued for change of mind or duplication of an order. Please refer to the full terms and conditions ​​​​​​​for further information.

Do Local Rewards cards expire?

Yes, Local Rewards gift cards have a 3-year validity from the date of activation. The expiry date can be found on the card or you can check the expiry date online by visiting check card balance. Once expired, your card is void and cannot be used.

Using your Local Rewards gift card

How do I pay at a business with my Local Rewards card?

Your Local Rewards Card can be used just like any eftpos card. Insert or slide and use the PIN. 

How many times can I use the Local Rewards Card?

Local Rewards Cards are a load once, use many concept, this means that the value which is loaded onto the card cannot be added to and the card can be spent all at one time or a little at a time. Far more convenient than paper vouchers, which once they are used, must be fully spent or another voucher written to cover the balance.

Where can I use my Local Rewards gift card?

Local Rewards is a ‘Closed Loop’ eftpos card system which means you can use your card at any Local Rewards participating business. Check the Business Directory for the latest list.

When I purchased my gift card a particular business was listed as a participating business, they are no longer listed on your website. Can I still use my gift card at that business?

Only participating business partners are able to accept your Local Rewards Card. If it does not appear on the website as participating you will need to select another business that is participating to be able to redeem

Where can I use my Local Rewards gift card?

Your Local rewards card can be used at any participating business listed on the website subject to the individual business terms and conditions. Your card must be present and used via the merchants eftpos terminal.

Can my gift card be used in combination with other promotions or discounts?

All discounts and offers are subject to the terms and conditions of each individual business and the terms of use available at the website. 

Balance and validity

How can I check the balance on my Local Rewards gift card?

You can check the balance, review purchase history and check card details at any time via the balance check page at the website.

How long is my Local Rewards gift card valid for?

Local Rewards gift cards have a 3-year validity from the date of activation. The expiry date can be found on the card or you can check the expiry date online by visiting check card balance. Once expired, your card is void and cannot be used.

My Local Rewards card has expired, what can I do?

Just go online and order a new card.

Lost or stolen cards

Can you replace a lost or stolen gift card?

The replacement of a lost or stolen card is at the discretion of the program operator and only under certain circumstances.

A fee is charged to cover the cost of the eftpos Card replacement & administration required to replace the card.